Update on Shakeaway

I mentioned in my previous post that I'd emailed ShakeAway Milkshakes to query a few items on their menu. I thought you guys would like to see the reply:

Hi Ju,

Thanks for the email, and I’m glad, on the whole, we get a thumbs up for the efforts we make! It’s always quite difficult to keep up with the detail of ingredients when manufacturers often change their recipes, but we do try to help coeliacs, nut allergy people, dairy intolerant, etc.

I will arrange for Ferrero Rocher, Horlicks, Iced Gems and Liquorice Allsorts to be checked again. We’d then be able to make any necessary changes on our next Menu reprint.

Regarding Smarties on the Toppings section, we don’t label items again if they are in the main list – with labels for registered trade mark, vegan or not vegetarian and not gluten, it can get crowded! We therefore hope that Customers will take such information from the main list.

Incidentally, each shop has a separate list by the till (shown on request) which itemises the allergy items to collate them all together.

Thanks for this and I will get it looked at, and we hope to see you at ShakeAway again soon!

Rob

Nice to see them making an effort!